Operations Coordinator

About the job

The Operations Coordinator will report to the Chief Operations Officer (COO). S/he will act as the primary contact for potential service recipients as well as the initial point of contact for all inquirers. This person will be responsible for recording client details and gathering information necessary for project assessments. The Operations Coordinator should be highly organized and detail-oriented. S/he will have excellent interpersonal skills, with a strong aptitude for great customer service.

Responsibilities

Operations Coordination

  • Answer phone and email inquiries

  • Maintain Operation’s calendar and schedule

  • Welcome guests and volunteers to the Servants’ facility

  • Perform clerical work such as filing and data entry

Case Work

  • Receive initial contacts from potential clients and perform an initial interview/assessment of needs

  • Record calls and potential clients in various databases and forms

  • Schedule assessment meeting for Directors and other staff

  • Maintain accurate client forms and records and assist with opening and closing files

Volunteer Coordination

  • Schedule volunteers for service in coordination with Director of Operations

  • Maintain operations calendar and schedule

Qualifications

Essential Characteristics

  • Devoted follower of Jesus

  • Passion and commitment to the vision of Servants

  • Spiritual Leadership: heart for prayer, commitment to personal growth and consistent dependence onJesus

  • An understanding of leadership as servanthood

Education and Experience

  • At least 2 years of overall professional experience in a social services setting

  • Education may vary

Required Skills

  • Strong interpersonal skills and ability to work well with people, including people in crisis

  • Strong communication skills; ability to write well and communicate effectively, specifically over thephone, through letters and email

  • Strong computer skills, including Microsoft products and team collaboration platforms

  • Bi-lingual (proficient in both English and Spanish) preferred

  • Strong organizational skills and excellent attention to detail

  • Occasional availability to work evening or weekend hours

Physical Requirement

  • Prolonged periods sitting at a desk and working on a computer

  • Must be able to lift up to 15 pounds

  • Must be able to navigate various departments of the organization’s physical premises